CONTACT US + POLICIES

Store Location:
4036 Skippack Pike, Skippack PA 19474
Store Hours:
M+TUE: CLOSED
W+THU+F: 1 - 5P
SAT: 11 - 5P
SUN: 12 - 4P
LIVE SALE IN OUR VIP FACEBOOK GROUP: EVERY THURSDAY AT 6P EST
https://www.facebook.com/groups/shoplavenderpa
 
Have a question or concerns, please don't hesitate to contacts us!

Email us at: contact@lavenderpa.com
Shop phone number: 484.991.8055

 

How do I track my order?

Once your order has been processed, we will send a tracking number to the email address you provided. If you have placed an order for in-store pickup, you will receive a final email that will state: READY FOR PICKUP. At that point your order is ready for pickup at the shop!

 

Shipping Policy:

Lavender offers flat rate shipping at $5 per order.

Orders are shipped within 1 to 4 business days.

Once we deliver your package to USPS, we are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive an email with the tracking number once the order has been shipped. If tracking states that your order has been delivered,  we are not responsible for refunding or replacing merchandise if it is lost or stolen. 

 

Return Policy:

We will gladly accept unworn, unwashed, & unused merchandise within 30 days of purchase. We offer store credit + exchanges only, refunds will not be issued.

Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return to us via the carrier of your choice, but we recommend for you to obtain a tracking number on your package. Please include your invoice with the items being returned. We reserve the right to reject any item returned to us.

++ In-store purchases: You have a 30-day window to exchange and/or claim store credit for your valid returns.
++ Shipped online orders: You have 30 days, once your USPS confirms delivery, to email or contact us + to ship back, or bring in your items to return.
++ Pick Up Orders: Once your order has been fulfilled + marked, READY FOR PICKUP (you will receive an email), you will have 30 days to exchange your order or to receive store credit.
(Store credit does not expire.)

Email us about your return or exchange:

contact@lavenderpa.com

Or head into the shop!​

**SALES + CLEARANCE, BATH AND BEAUTY ITEMS ARE FINAL**