CONTACT US + POLICIES

Have a question or concerns, please don't hesitate to contacts us!

Email us at: contact@lavenderpa.com

 

How do I track my order?

Once your order has been processed, we will send a tracking number to the email address you provided.

 

Shipping Policy:

LAVENDER offers flat rate shipping at $5.00 per order.

Orders are shipped within 1 to 4 business days.

Once we deliver your package to USPS, we are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive an email with the tracking number once the order has been shipped. If tracking states that your order has been delivered,  we are not responsible for refunding or replacing merchandise if it is lost or stolen. 

 

Return Policy:

We will gladly accept unworn, unwashed, & unused merchandise within 14 days of purchase. We offer in-store credit only, refunds will not be issued.

Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package. Please include your invoice with the items being returned. We reserve the right to reject any item returned to us.

Email us about your return or exchange:

contact@lavenderpa.com

**SALES ITEMS ARE FINAL**